Support Support Training Implementation

A support team that knows your configuration

An HRIS is configured in detail. When you call, the question is never generic: it is about your leave rule, your collective agreement, your approval workflow.

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Our support

From project to day-to-day

Support based in France

Customer service and support are based in France, in the same teams that develop the solution. A technical question goes straight up.

  • Teams in France
  • Close to development
  • Tracking of your requests

When to reach us

Support is available online and by email at any time, and by phone from 6am to 9pm, Monday to Friday. On average, you get a response in under 25 minutes.

  • Online and by email, 24/7
  • By phone from 6am to 9pm, Monday to Friday
  • Average response time under 25 minutes

Implementation

When you join, a dedicated session configures your space and trains your users. Migration of your existing data and configuration of your rules are supported.

Documentation

The help centre covers procedures module by module, and the changelog lists the improvements delivered.

  • Online help centre
  • Public changelog
  • Online documentation, newsletter and YouTube channel
What everyone gains

The employee, the manager, the HR team

The HR team

Configuration of your rules, and direct access to development

The manager

Online documentation and a public changelog

Frequently asked questions

More about our support

Is support outsourced?
No. Customer service and support are provided by our teams in France, in direct contact with those who develop the solution.
How does data migration work?
It is part of the implementation project, using your existing files. Collective agreements, for example, can be imported in bulk from an Excel file.
Do you train our users?
Yes. A dedicated session is organised when you join to configure your space and train your users, with online documentation for afterwards.
What hours can we reach you?
Online and email support runs 24/7. The phone line is open from 6am to 9pm, Monday to Friday. On average, you get a response in under 25 minutes, whatever your contract.

Let's talk about your project

Tell us where you stand, with which tools and which data. We will tell you how implementation would go.

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